Faq

Have a question for Hoppy’s Carwash & Café? Here are some frequently asked questions from our customers that may help provide you an answer. Don’t see your question here? Give us a call and let us know your question, we can happily provide answers about all aspects of our Hand Car Wash, Café, Express Car Wash, Touch-Free Automatic Wash, Dog Wash locations and more.

My car has some damage, what can I do?

No two cars that come into the car wash are the same – in terms of paint condition and damage – therefore, it is important to seek the advice of our experienced staff at each site, in order for us to assess your cars specific requirement and bring it back up to the best possible condition that we can. 

How long will it take?

At our Express Exterior Carwashes (Capalaba, Kallangur & Oxenford) the car wash process takes as little as 4 minutes.

At our Full-Service Carwashes (Bowen Hills, Norman Park, Toowong, Mermaid Waters & Southport) it depends on the wash you require.

Our most popular washes are:

  • Exterior wash – approx. 15-20mins
  • Wash n’ Vac – approx. 20-25mins
  • Super wash – approx. 25-30mins
  • Special wash – approx. 30-35mins
  • Deluxe wash – approx. 35-50mins

 

Our Detailing services will more than likely take longer, but this will depend on the condition of the vehicles paint or interior and the scope of work. 

What’s the difference between your Express locations and Full Service Hand Wash & Café locations?

  • EXPRESS EXTERIOR CARWASH  – Capalaba, Kallangur & Oxenford:

Our Express Exterior Carwashes are machine tunnel washes. You stay in your car and travel along our conveyor while the exterior is prepped, soaped and cleaned. You can upgrade your wash to add a tyre shine and hand towel dry. We have FREE vacuums for all wash customer and you can purchase cleaning products from our vending machines to self-service your car interior.&nbsp

  • FULL-SERVICE HAND WASH CARWASH – Bowen Hills, Norman Park, Toowong, Mermaid Waters, Southport:

Our Hand Wash Carwashes are as the name suggests, your car is washed and interior serviced all by hand. We also offer express detailing services to look after your paintwork and interior to restore that showroom feel.

A member of our team will greet you on arrival and discuss your needs and expectations, you then leave the car with us while you can enjoy a coffee and cake at one of our cafés. All our cafés have complimentary wi-fi, so you can even catch up on your emails or what your friends have been up to on Facebook, and don’t forget to check-in and let them know you’ve been to Hoppy’s!

What can I expect from my wash?

Ask our Greeter on arrival if you have any specific requirements – such as tree sap, paint damage, stains or spills on upholstery or carpet, soiling of interior trim, etc. – we can assess your vehicles needs and provide the best car wash and detailing care possible in order to have your car looking like new again.

Do I have to book?

No, bookings are not necessary, we have the capacity to wash 60 cars per hour at our Full Service sites and even more at our Express sites.

Can I leave my car and come back later?

For larger jobs (e.g. a Buff & Polish that can take between 2 ½ -3hrs) it is possible, but for normal washes we prefer our customers to stay on site. If you do have to leave the site, please notify the relevant supervisor and pay for the service before doing so, in order to minimise confusion when the vehicle needs to be parked offsite.

Is the soap PH neutral? I have paint protection on my car is it safe to use your car washes?

All our products are PH neutral, no alkalinity, so they won’t affect paint protection. We use the same products as car manufacturers.

Are your Express Exterior Automatic Carwashes safe to use?

Yes, however, some vehicles may not be suitable for the Express wash. Please see our Hoppy’s Restrictions & Customer Responsibilities

Do you accept credit cards?

Yes, we accept all major credit cards, including Amex. Our Full Service sites at Bowen Hills, Norman Park and Toowong also have ATM’s.

Do you sell gift vouchers?

Yes, gift vouchers can be purchased from our Cafés. These can be cash value or wash packages. Gift vouchers can be redeemed at any of our Hoppy’s Carwashes.

Can I get a quote over the phone?

We can give you a rough estimate, but it is better to bring your car in so we can evaluate the job properly and give an exact quote.

Will an Exterior Wash get rid of tree sap & bird droppings? YES/NO

Tree sap and birds/bat droppings should be wiped off immediately to avoid permanent damage to your paintwork. The longer tree sap/droppings are left on the paintwork the harder it is to remove. Our Greeter will advise you on the best option to restore your paintwork and remove contaminants.

What will remove minor scratches on my paintwork?

Buff and polish can remove a lot of surface marks and defects. This is dependent on the depth of the damage and other factors. Always ask the advice of your Greeter on arrival.

What products do you use?

Hoppy’s Carwash & Café use top-of-the-line, quality, local, PH neutral chemicals across all of our locations. All of our products are environmentally-friendly and formulated from biodegradable solvents. They are non-toxic, non-flammable and designed specifically to get the absolute best clean for your vehicle. 

Our cleaning detergent is fortified with wetting agents and lubricants in order to increase its lubricity and density, along with being delivered in a fun red, blue and yellow foam. Our detailing products are all specifically formulated to remove mild surface scratches and light to medium oxidisation, as well as repel dirt and keep your vehicle looking glossy for longer.